Troubleshooting

Gutenberg Block Is Not Appearing

If you cannot find a Zozo Portfolio block:

1. Confirm Zozo Portfolio is activated under Plugins.
2. Open Zozo Portfolio → Feature Manager and enable the block.
3. In the editor, search for “Zozo Portfolio” or the block name.
4. Hard-refresh the editor or clear cache plugins, then try again.

Portfolio Images Are Not Displaying

1. Set a Featured Image on each Portfolio item.
2. Try Thumbnail Size = full, then try another size.
3. If you recently changed image sizes, regenerate thumbnails with a thumbnail plugin.
4. Confirm your Query is returning published portfolio items.

Custom Image Size Is Not Behaving as Expected

1. Confirm Thumbnail Size is set to Custom.
2. Enter positive Width and Height values.
3. Remember Custom crops the source image; Resize only changes display CSS.
4. Save the page and recheck the frontend.

Slider Is Not Moving

1. Enable Autoplay if you want automatic movement.
2. Enable Navigation arrows and/or Pagination dots.
3. Make sure Query returns more than one portfolio item.
4. Test on the frontend and temporarily disable other slider plugins if needed.

Load More Is Not Working

1. Set Load More Type to Button, Scroll, or Pagination (not None).
2. Publish more portfolio items than your Posts Per Page value.
3. On Masonry, use Button/Pagination, or Infinite when Load More is None.
4. Test on the live page, not only inside the editor.

Responsive Settings Are Not Working

1. Look for device icons on supported style controls.
2. Set a value for the device you are testing.
3. Check Advanced → Hide On Desktop / Tablet / Mobile is not hiding the block.
4. Resize the browser or use a real device to confirm breakpoints.

Elementor Widget Is Not Visible

1. Activate Elementor.
2. Enable the widget in Feature Manager.
3. Search for “Portfolio” inside the Elementor panel.
4. Reload the Elementor editor after enabling widgets.

Changes Are Not Visible on the Frontend

1. Click Update / Publish in the editor.
2. Clear caching plugins, CDN cache, and browser cache.
3. Confirm you are viewing the same page you edited.
4. Check Hide On Desktop / Tablet / Mobile is not hiding the layout at your screen size.